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Step 1: Explore the Role

The actual role of the Telecom Specialist will vary from one NGO to another, but the information below helps to identify the most common responsibilities, tasks and experiences of Telecom Specialists in NGOs.


What are the responsibilities of a Telecom Specialist?

Telecommunications Specialists  design voice and data communication systems, supervise installation of these systems, and provide maintenance and service after installation.

NGOs often require Telecom Specialists to install and maintain communication infrastructure in remote locations that do not yet receive voice or data or in disaster areas in which the communication system broke down. In both situations, locations are often also off the power grid and depend on alternative power sources. Extreme environmental conditions like heat, humidity, dust, and extreme rains and floods further aggravate the situation. Telecom Specialists must design systems to address these challenges and evaluate alternative connectivity solutions, like long distance WiFi, satellite communication or integration with cellular networks where available.

Responsibilities of Telecom Specialists include:

  • Designing voice and data communication systems
  • Procuring telecommunications equipment and/or services
  • Supervising installation and managing vendors
  • Monitoring communications equipment


What are the daily work tasks of a Telecom Specialist?

Design Communication System
  • Gather data to identify requirements for the organization or a particular project
  • Define scope of work
  • Review network and connectivity options, topology, interdependencies and constraints
  • Research technical alternatives and analyze technical options.
  • Perform tower analysis regarding antennae placement
  • Prepare overall design and integration plan
  • Recommend selection of architecture, topology, hardware and software
Procure Telecom Services
    • Create Requests for Proposals (RFPs)
    • Manage procurement of IT services
    • Supervise and monitor implementation
      Monitor and Manage System
      • Analyze system performance to baseline
      • Monitor and report component, security and connectivity problems
      • Perform functional verifications and system audits
      • Make recommendations for system optimization/improvement
      • Generate and present reports


      Meet real-life Telecom Specialists actively working for NGOs

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