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E-learning Courses for Desktop Support

E-learning courses provided by NetHope Academy allow an in depth review of the topics listed and help with the preparation for certification exams.

Offline Viewing: The E-Learning Offline Player allows to download the training sessions while connected and work through the training either online or when the computer is not connected. Download >>

Microsoft e-learning courses listed on this page are available for free to staff at NetHope member organizations.

Course Level Course Prerequisites Time Commitment Certifications & Exams Available
Supporting Users Running Microsoft Windows XP Desktop Operating Systems (Course 2261)
This introductory course is designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.
Languages: English, Spanish, French
Course Details
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Entry- Level
  • Experience using Microsoft Windows XP and Office applications.
  • Basic understanding of core operating system technologies incl. installation and configuration.
  • Basic understanding of hardware components and interfaces.
  • Basic understanding of TCP/IP settings and technologies to establish Internet connectivity and how to use command-line utilities.
12 hours
self-paced, online training
Microsoft Certified Desktop Support Technician (MCSDT)  

Required exams include:

Exam 70-271: Installing, Configuring, and Administering Microsoft Windows XP Professional

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Supporting Users Running Applications on Microsoft Windows XP (Course 2262)
This course is intended for call center technicians who need to support end-users running a variety of applications on Microsoft Windows XP.
Languages: English, Spanish, French
Course Details
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Entry- Level
  • Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems.
  • Experience using Microsoft Windows XP and Office.
12 hours
Self-paced, online training
Microsoft Certified Desktop Support Technician (MCSDT)  

Required exams include:

Exam 70-271: Installing, Configuring, and Administering Microsoft Windows XP Professional

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Installing and Configuring Windows 7 Client
This collection covers installing and migrating to Windows 7, configuring Windows 7 and network connectivity, security, mobile computing, remote access and maintaining client computers.
Languages: English, Spanish, French
Course Details
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Intermediate
  • Ability to install PC hardware, devices, and applications from media, configure BIOS, map network file shares, and work from the command prompt
  • Knowledge of scripts, batch files, support logs, TCP/IP and networking, applications, security concepts, and principles of using printers
  • Knowledge of Windows and Active Directory, including domain user accounts, domain versus local user accounts, user profiles, and group membership
18 hours, self-paced online training Microsoft Certified Technology Specialist (MCTS)
Required exams:
Exam 70-680: Windows 7, Configuring
Microsoft Certified IT Professional (MCITP) Enterprise Desktop Support Technician or Enterprise Desktop Administrator 7
Required exams include
Exam 70-680: Windows 7, Configuring
Exam 70-685: Windows 7, Enterprise Desktop Support Technician (no e-learning course available)
or
Exam 70-686: Windows 7, Enterprise Desktop Administrator (no e-learning course available)