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Step 3: Make a Plan

Now that you have identified any gaps in your skills and knowledge, it’s time to get trained and certified. Training and certification will give you the skills, help you validate your expertise, and demonstrate specific skills to colleagues, employers, and yourself.


Get Trained

Review the following resources and build a learning plan that fits your training needs. Are you looking for an in depth training on a new product or technology? E-learning courses offer a great way to gain knowledge and skills in a technology or IT tasks that are new to you. If you only want to refresh your knowledge on a specific functionality set or learn about a new technology component, Learning Bites offer a mini training option.

E-learning courses – Study or review a topic area

E-learning courses provided by NetHope Academy allow an in depth review of the topics listed and help with the preparation for certification exams. E-learning courses are also available for other tasks and technologies.
View E-learning courses for Desktop Support »

Learning Bites – Short, bite-sized training clips

Learning Bites are short interactive trainings, presentations and videos about popular topics. Learning Bites introduce new features for IT professionals working in support roles or demo new software. Short videos educate about projects using solar power, low-power computing solutions and other topics relevant for work in developing countries.
View Learning Bites


Complement your training with articles, white papers and case studies and use websites to keep you up-to-date on tech trends for NGOs.
View Literature »


Join online communities to stay up to date on topics relevant to your training and work.
Visit Online Communities »


Get Certified to Validate Your Skills and Knowledge

There’s no better way to prove your skills as a Desktop Support Technician than to earn one or more technology certifications. Certifications help you stand out from the crowd, and help IT Managers at NGOs quickly identify qualified candidates for a particular job. Certification exams typically map to specific e-learning courses, so be sure and consider your target certification when considering which e-learning courses to take. Desktop Support Certifications include:

CompTIA A+ CompTIA A+ was developed for entry-level IT technicians learning preventative maintenance, basic networking, installation, troubleshooting, communication, and professionalism.
Microsoft Certified Desktop Support Technician (MCDST) This certification demonstrates your ability to successfully troubleshoot desktop environments that run on the Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows. E-learning course and voucher available to NetHope members.

Microsoft Certified Technology Specialist (MCTS) These certifications are designed to validate your skills on the features and functionality of key technologies. A MCTS certification validates a technology specialist is capable of implementing, building, troubleshooting, and debugging a particular Microsoft technology.
MCTS Windows 7 Configuration: ICT professionals with one or more years of experience using Windows 7. E-learning course and voucher available to NetHope members.

Microsoft Certified IT Professional (MCITP) This certification is for ICT professionals with two-plus years of experience. An MCITP certification validates skills in deploying, designing, and maintaining Microsoft technology.
MCITP Enterprise Desktop Support Technician: This certification is designed for desktop support technicians in large organizations who support end users with Microsoft Windows 7. They should have a working knowledge of operating in an Active Directory domain environment.
MCITP Enterprise Desktop Administrator: This certification is designed for ICT professionals with a minimum of three years experience installing, configuring, and administering clients in a Windows networked environment in medium and large organizations.