Step 1: Explore the Role
The actual roles in Desktop Support will vary from one NGO to another, but the information below helps to identify the most common responsibilities, tasks and experiences of personnel working in Desktop Support in NGOs.
What are the responsibilities of a Desktop Support Technician?
Desktop support personnel resolve hardware and software operation and application problems. A desktop support technician working in the field office of a nonprofit organization in a developing country often not only solves general user problems, but often also has to address problems caused by power outages, dust and low or intermittent connectivity to the Internet.
Responsibilities of Desktop Support personnel include:
- Install desktop operating systems
- Configure and troubleshoot hardware
- Configure and troubleshoot desktop operating systems
- Configure and troubleshoot networks
- Manage desktop security
- Deploy desktop operating systems
What are the daily work tasks of a Desktop Support Technician?
|Install Operating System||
|Facilitation & Customer Service||
Meet real-life Desktop Support personnel actively working for NGOs
Ready to evaluate your current skills? Proceed to Step 2: Assess Your Skills »