Skip to Page Content
NetHope-Academy copy

Overview

Desktop Support Technicians provide hardware and software operation and application support to computer users either in person or remotely. In field offices of nonprofit organizations Desktop Support Technicians often provide on-job training on computer skills to colleagues unfamiliar with computers and also support projects of the non-profit, like community technology centers, computer labs in schools etc. In addition to computer problems common in any office, they frequently address hardware issues related to environmental conditions like dust, humidity and heat.


 

NetHope Career Pathfinder

Follow these steps to kickstart your career in Desktop Support or to improve in your role.

Step 1: Explore the Role

Learn more about the responsibilities and career path of Desktop Support Technicians

Step 2: Assess Your Skills

Skills Assessments help you assess your knowledge and identify your training needs.

Step 3: Make a Plan

Review available e-learning courses and other resources and develop a learning plan.

 


 

Desktop Support Reference Chart

The chart below shows the roles and responsibilities in Desktop Support at different experience levels.

Entry-Level
0-12 months experience
Intermediate
12-24 months experience
Experienced
24+ months experience
Job Titles Jr. Technical Support Assistant
Help Desk Specialist
Technical Support Analyst II-III, IT Support Specialist Help Desk Manager, IT Manager
General responsibilities Install desktop operating systemsConfigure and troubleshoot hardwareConfigure and troubleshoot desktop operating systemsConfigure and troubleshoot networks Install desktop operating systemsConfigure and troubleshoot hardwareConfigure and troubleshoot desktop operating systemsConfigure and troubleshoot networks Install desktop operating systemsConfigure and troubleshoot hardwareConfigure and troubleshoot desktop operating systemsConfigure and troubleshoot networks
Job level specific responsibilities Configure and troubleshoot desktop applicationsConfigure security in desktop application Allocate resources for desktop computersMonitor network infrastructures Deploy desktop operating systemsManage desktop securitySupport and maintain desktop applications
NGO specific responsibilities Training of field staff on operating system and office applicationsSupport of older  operating systems and applications Training of field staff on operating system and office applicationsSupport of older  operating systems and applications -
Recommended Experience Know how to implement and troubleshoot desktop operating systems in stand-alone or small home-network environments One or two years of training involving on-the-job experience and informal training with experienced workers. -
Certifications Microsoft Technology Associate (MTA) Microsoft Certified Technology Specialist (MCTS)Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician – Win7CompTIA A+ Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician – Win7CompTIA A+

 

Get started with Step 1: Explore the Role   »