Yoldy Jacques Simon
NetHope Academy Haiti – Graduate of the Internship program 2010/2011 in Port-au-Prince, Haiti
January 2012. Since graduating from the NetHope Intern Academy, I have been working at CHF – Cooperative Housing Foundation. Since the earthquake, CHF has been working on removing and recycling the rubble and rebuilding the country. I support about 60 users spread out over several offices and departments. My job is to make sure they have the information technology to communicate and do their work.
NetHope prepared me for my job. They gave me the entire package: technical skills and interpersonal skills. I could troubleshoot, fix things, and find solutions. I also learned about responsibility. For my internship, I was dispatched to different offices, and I had to be very independent because there wasn’t always a manager there to guide me. I also improved my English. Having the training in English forced me to speak English, and all of my books at work were in English too. Even if you know how to fix a problem, if an expat is speaking to you in English, how can you help if you can’t understand?
My IT Mentor, Christian Constant, helped me be successful. I wasn’t sure how to deal with people. I had technical skills, but dealing with people and troubleshooting was stressful sometimes. He encouraged me. He said, ‘Why are you afraid? The people like you, and you have the technical skills to bring a solution.’ Now, I smile when I face a problem. It makes me happy to resolve it.
It is important for NetHope to find good IT mentors. Every day I learned from my mentor. He did such a good job showing us how to troubleshoot, that when he left CHF we could do it ourselves.
I want to help people at work and outside of work. I met someone at the store who bought antivirus software and did not know how to use it. I showed him how to uninstall the old software and install the new software. He offered to pay me, but I told him if I know something, it’s my job to share it with another person.
One day I would like to create a training center, because the more you teach people and build their technical skills, the more the country is improved. I want to connect the whole country. We can improve education in our country by connecting students to online training. Without technology, we miss this opportunity.
For the new interns, my advice is to improve your English. Also, if someone has a problem, be committed to finding a solution. Never say you don’t know how to fix it. Go online to find resources. You should learn and practice every day.
NetHope opened the door for me. Before the NetHope Academy, I just went to school, and when you finish your studies it is not easy to find a job. Now I feel really strong in life. I will continue working hard because it is not the end. I am not done yet with my studies. It is my time to work hard to contribute to the family, my community, and my country.
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